636-681-1022 Contact Us

“Imagine Knowing the Communication Style of Your Patient Prior to Admittance”

What impact would this intelligence have on your ability to connect more effectively and deliver improved patient satisfaction?

PatientKey is an analysis of emotional needs that drive the communication style of an individual. With only 10 questions, the assessment takes a few short minutes to complete. There are four scales, each identified as an emotional need in Barnett’s Integrated Theory:

The Need For Control · The Need For Information · The Need For Approval · The Need For Attention

These needs are present in social interactions and drive different patterns of communication.

The questionnaire generates a graphic and verbal summary of findings giving healthcare professionals important clues for more effective communication with patients. Knowing the patient’s emotional needs helps build better rapport more quickly, allows healthcare professionals to understand the deeper reasons for behavior, and gives them access to more positive patient experiences.

Contact RBS to discuss how our programs can increase associate retention, engagement and productivity.

Request Consultation